Contact Offshore Sportsbooks — Reach Our Editorial Team

Got a question about one of our reviews, spotted something that needs updating, or want to suggest a sportsbook we haven't covered yet? This page explains the best way to reach the esportsarena.com team and what you can expect once you do.

The Best Way to Reach Us

Email is the most reliable channel for getting in touch. Send your message to [email protected] and a member of our editorial team will read it — we don't rely on automated replies to stand in for a real response.

A short summary of what your message is about helps us route it to the right person faster. If you're flagging something in a specific review, mention the sportsbook by name and, where possible, the section of the page you're referring to.

What We Can Help With

Review accuracy — If you believe a bonus figure, rollover requirement, licensing detail, or payout time we've listed for a book such as Bovada, BetOnline, MyBookie, or any other operator we cover has changed, let us know. We rely on publicly available information and reader input to keep pages current.
General questions — Unsure what a term like "reduced juice" or "same-game parlay" means, or how our ratings are put together? Ask and we'll point you to a plain-English answer.
Content suggestions — If there's a sport, market type, or banking method (crypto included) you'd like to see covered in more depth, we're glad to hear it.
Partnership or editorial enquiries — If you represent a sportsbook or an industry organization, introduce yourself and outline what you have in mind.
Responsible gambling concerns — If you or someone you know is struggling with gambling, please say so in your message. We'll point you toward support resources, and we'd encourage you to also contact the National Problem Gambling Helpline at 1-800-GAMBLER, which is free and confidential.

What We Can't Do

It's worth being upfront about the limits of this page. We are an independent research and comparison resource — we don't operate any sportsbook, hold customer funds, or have access to individual player accounts. That means we can't:

Process deposits, withdrawals, or bonus credits on behalf of a sportsbook
Resolve account-specific disputes, verification (KYC) delays, or withheld payouts
Access or change details of an account you hold with any offshore book

If you have an account-level issue with a sportsbook — a delayed crypto withdrawal, a bonus that wasn't credited, or a verification hold — the operator's own support team is the right first stop, since they're the ones with visibility into your account. Our team can offer general guidance on how these processes usually work, but we can't intervene on your behalf.

What Happens After You Send a Message

A real person reviews every message that comes in. We aim to respond within a reasonable timeframe, though volume can affect how quickly we get back to you during busier periods. We'll always follow up rather than leave a message unanswered.

Before You Reach Out — A Few Things to Check

Some questions are quicker to answer if you check these first:

Bonus terms — Welcome offers like the ones listed on this site always carry rollover or wagering requirements, minimum odds, and time limits. These sit alongside each offer on our ranking pages rather than in a separate terms document, so check there first.
Eligibility — Every sportsbook we cover requires players to be 21 or older (18 in some cases, depending on the operator's own policy), and offshore betting sits in a legal grey area for US bettors since these books are licensed outside the US — commonly in jurisdictions like Curaçao, Panama, or Costa Rica — and are not regulated by any US state. Check your own state's laws before signing up anywhere.
Our methodology — If your question is about how we score and rank sportsbooks, we weigh factors including odds quality, market coverage, payout speed, banking options, and reputation. Commission from any operator never determines position in our rankings.

A Note on Player Protections

Because offshore sportsbooks aren't licensed by any US state, the protections that come with regulated US betting — things like guaranteed dispute resolution or segregated player funds — don't apply. We factor this into every review we publish, and we'd rather a reader ask us a hard question before signing up than run into a problem afterward. If you're weighing up options outside sports betting entirely, our page on trusted non-GamStop casinos in the UK covers a related but separate market.

Thank you for taking the time to read this far. Whether it's a correction, a question, or just feedback on how we can make this site more useful, we're glad to hear from you.